Follow the steps below to link all your Facebook Pages and Groups and, Instagram accounts to the software.
How to Authenticate / Re-authenticate:
- If you're having issues, it's possible we didn’t get the app permissions when you authenticated Facebook.
- Remove all Facebook and Instagram accounts from within the software and remove the software app (Campaign Share) from your 'Business Integrations' page in your Facebook account.
- Afterward, re-authenticate in the software. Be sure to check all the permission boxes. It should clear this up.
- Be sure that when you go to add a second Facebook account, you log out of the first Facebook account by going to www.facebook.com and clicking Log Out from the menu. Otherwise, it will just keep trying to add the first account.
- Then return to your Account Preferences in the software and add the next Facebook account, repeat for each new account.
- Also, ensure that the Facebook account you authenticated with has an "Admin" or "Editor" role. The following roles will not have permission from Facebook to post: "Moderator", "Advertiser", "Analyst", or "Jobs Manager".